Services

1. INTRODUCTION

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. LICENCE

2.1 You are permitted to print and download extracts from this Website for your own use on the following basis: no documents or related graphics on this Website are modified in any way; no graphics on this Website are used separately from accompanying text; and no video is to be copied or modified in anyway no audio is to be copied or modified in anyway all of our copyright and trade mark notices and this permission notice appear in all copies. You may not use or exploit any part of this Website for commercial purposes

2.2 Unless otherwise stated, the copyright and other intellectual property rights in the software and all material on this Website (including without limitation photographs, graphical images artwork, data compilations, audio and video material) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

2.3 Subject to clause 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.

3. SERVICE ACCESS

3.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

4. VISITOR MATERIAL AND CONDUCT

4.1 Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from this Website any material: that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; for which you have not obtained all necessary licences and/or approvals; which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Website (including, without limitation, by hacking).

4.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 4.2 or 4.3

5. LINKS TO AND FROM OTHER WEBSITES

5.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page of this Website, and subject to the following conditions: you do not remove, distort or otherwise alter the size or appearance of any logo or trademarks; you do not create a frame or any other browser or border environment around this Website; you do not in any way imply that we are endorsing any products or services other than our own; you do not misrepresent your relationship with us nor present any other false, misleading, derogatory or offensive information about us; you do not otherwise use any logo or trade marks displayed on this Website without our express written permission; you do not link from a website that is not owned by you; and your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 5.2 for breach of these terms and to take any action we deem appropriate.

5.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 5.2.

6. REGISTRATION

6.1 To register on this website you must be over 18.

You can update your registration at any time at the My Account section of our website.

6.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

6.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. You are responsible for all activities that occur under your account or password.

6.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

7. DISCLAIMER

7.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

7.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this Website.

8. GOVERNING LAW AND JURISDICTION

8.1 These terms and conditions shall be governed by and construed in accordance with English law. We both agree to submit to the non-exclusive jurisdiction of the English courts for all purposes in connection with these terms and conditions and our privacy policy.

9. MISCELLANEOUS

9.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

9.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

9.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

9.4 If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation in which you breach these conditions at any time.

Tenant Find - Fee Schedule

Tenant Find Service - Set up Fee: Includes market appraisal and agreement of rental price. Marketing and advertising of the property.
Erecting a board in accordance with Town and Country Planning Act 1990. Carrying out accompanied viewings if required. Advice of any refurbishment required and
provide guidance on compliance with legal legislation. Tenant referencing to include credit checks, employment status and landlord references and right to rent
checks. A guarantor if necessary. Marketing of property and any viewings. Advising of utility providers of any changes. We also organise move in, key handover
and signing of tenancy agreement - Fee is first months rent (including VAT)
Security Deposit Registration:Fee includesregistering the landlord and tenant details, protect the deposit, providing tenant with the deposit
certificate and all prescribed info - £36 (including VAT)
Inventory Fee:: Full inventory which is thorough and detailed with pictures. This is vital as it provides a catalogue of the property, and an
unbiased record of the condition and any special terms included in the tenancy. It forms part of the legal and binding contract between the tenant and landlord.
The cost of the inventory depends on the number of bedrooms the property has - £60 (including VAT)
Renewal Fee: Includes negotiation, updating terms and agreeing a further tenancy agreement - £72 (including VAT)
Check Out Fee: This fee covers agreeing a check out date, the inspection, negotiation of any disbursement of deposit and return of deposit back
to the tenant. Remit disputed amount to scheme for final adjudication. Unprotect the deposit – instruct contractors. Obtain quotes, organise repairs if necessary.
Gas Safety Certificate:To Provide a certificate to comply with Gas Safety Regulations 1998. We will appoint our Gas Safe Engineer.
Fee covers arranging appointment and certificate - £90 (including VAT)
Dispute Fee:Post check out if the landlords proposed deductions are disputed by the tenant. This fee covers completing the relevant documents
to support the landlord’s position - £60 (including VAT)
Specific Site Visit: If the landlord requests a specific site visit in order to assess a maintenance Issue - £36 (including VAT)
Rent Review Fee:To review the rent on a yearly basis, including negotiation and admin fees - £30 (including VAT)
Optional Services:Smoke/Carbon Monoxide Alarms - £72 (including VAT)
EPC - £120 (including VAT)
Water/Bacterial Testing £144 (including VAT)
Electrical & PAT Testing - By Quotation

Rent Collect - Fee Schedule

Set up Fee: Includes market appraisal and agreement of rental price. Marketing and advertising of the property.
Erecting a board in accordance with Town and Country Planning Act 1990. Carrying out accompanied viewings if required. Advice of any refurbishment required and
provide guidance on compliance with legal legislation. Tenant referencing to include credit checks, employment status and landlord references and right to rent
checks. A guarantor if necessary. Marketing of property and any viewings. Advising of utility providers of any changes. We also organise move in, key handover
and signing of tenancy agreement - £420 (including VAT)
Monthly Fee:Collecting and remitting monthly rent and supplying monthly statements. When necessary including pursuance of non-payment of rent
and providing advice on rent arrears and any action to be taken. Updated guidance on complying with legal legislation - 8%
Security Deposit Registration:Fee includes registering the landlord and tenant details, protect the deposit, providing tenant with the deposit
certificate and all prescribed info - £36 (including VAT)
Inventory Fee:Full inventory which is thorough and detailed with pictures. This is vital as it provides a catalogue of the property, and an unbiased
record of the condition and any special terms included in the tenancy. It forms part of the legal and binding contract between the tenant and landlord. The cost of the
inventory depends on the number of bedrooms the property has - TBC
Renewal Fee: Incudes negotiation, updating terms and agreeing a further tenancy & agreement - £72 (including VAT)
Check Out Fee:This fee covers agreeing a check out date, the inspection, negotiation of any disbursement of deposit and return of deposit back to
the tenant. Remit disputed amount to scheme for final adjudication. Unprotect the deposit – instruct contractors. Obtain quotes, organise repairs if necessary - £72 (including VAT)
Gas Safety Certificate:To Provide a certificate to comply with Gas Safety Regulations 1998. We will appoint our Gas Safe Engineer. Fee covers arranging
appointment and certificate - £90 (including VAT)
Dispute Fee:Post check out if the landlords proposed deductions are disputed by the tenant. This fee covers completing the relevant documents to support
the landlord’s position - £60 (including VAT)
Specific Site Visit:If the landlord requests a specific site visit in order to assess a maintenance Issue - £36 (incuding VAT)
Rent Review FeeTo review the rent on a yearly basis, including negotiation and admin fees - £30 (including VAT)
Optional Services:Smoke/Carbon Monoxide Alarms - £72 (including VAT)
EPC - £120 (including VAT)
Water/Bacterial Testing - £144 (including VAT)
Electrical and PAT Testing - By Quotation

Fully Managed - Fee Schedule

Set up Fee:Includes market appraisal and agreement of rental price. Marketing and advertising of the property. Erecting a board in accordance with
Town and Country Planning Act 1990. Carrying out accompanied viewings if required. Advice of any refurbishment required and provide guidance on compliance with legal legislation.
Full tenant referencing to include credit checks, employment status and landlord references and right to rent checks. A guarantor if necessary. Marketing of property and any viewings.
Advising of utility providers of any changes. We also organise move in, key handover and signing of tenancy agreement - £420 (including VAT)
Monthly Fee:Monthly commission calculated as a percentage of the monthly rent received, deducting of commission and other works, supplying monthly statements.
If necessary it will also include pursuance of non-payment of rent (after the first 7 days) and providing advice on rent arrears. It includes 3 monthly inspections and you will be
advised on the outcome with a full report and photos where necessary. The fee includes advising all utilities or tenancy changes, arranging routine repairs and holding keys during
the tenancy - 11% +VAT
Security Deposit Registration:Fee includes registering the landlord and tenant details, protect the deposit, providing tenant with the deposit certificate and all
prescribed info - £36 (including VAT)
Inventory Fee:Full inventory which is thorough and detailed with pictures. This is vital as it provides a catalogue of the property, and an unbiased record of the condition and any
special terms included in the tenancy. It forms part of the legal and binding contract between the tenant and landlord. The cost of the inventory depends on the number of bedrooms the
property has - Included
Renewal Fee:Includes negotiation, updating terms and agreeing a further tenancy & agreement - £72 (including VAT)
Check Out Fee:This fee covers agreeing a check out date, the inspection, negotiation of any disbursement of deposit and return of deposit back to the tenant.
Remit disputed amount to scheme for final adjudication. Unprotect the deposit – instruct contractors. Obtain quotes, organise repairs if necessary - £72 (including VAT)
Gas Safety Certificate:To Provide a certificate to comply with Gas Safety Regulations 1998. We will appoint our Gas Safe Engineer. Fee covers arranging appointment
and certificate - £90 (including VAT)
Additional Property VisitsIf required outside of the 3 monthly visits - £36 (including VAT)
Withdrawal Fee: Before the tenancy has begun- £96 (including VAT)
After tenancy has begun - £240 (including VAT)
Dispute Fee:Post check out if the landlords proposed deductions are disputed by the tenant. This fee covers completing the relevant documents to support the
landlord’s position - £60 (including VAT)
Specific Site Visit:If the landlord requests a specific site visit in order to assess a maintenance Issue - £36 (including VAT)
Take Over Management Fee:Takeover of management from current letting agent – covers the AST check, property visit, smoke alarm check and a new AST - £360 (including VAT)
Rent Review Fee:To review the rent on a yearly basis, including negotiation and admin fees - £30 (including VAT)
Optional Services:Smoke/Carbon Monoxide Alarms- £72 (including VAT
EPC - £120 (including VAT)
Water/Bacterial Testing - £144 (including VAT)
Electrical and PAT Testing - By Quotation

Untitled Document

Property Collection Worldwide Ltd – Privacy Policy

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Property Collection Worldwide Ltd collects and processes your personal data, however you provide it to us.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Property Collection Worldwide Ltd is the controller and is responsible for your personal data (collectively referred to as "TPC", "we", "us" or "our" in this privacy notice).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

Name of data privacy manager: Claire Cook

Email address: claire@thepropertycollection.co.uk

Postal address: The Property Collection, Tinwell Business Park, Steadfold Lane, Stamford PE9 3UN

We also operate the website at www.thepropertycollection.co.uk

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Processor

Please note that much of the personal data we process is provided to us by the estate agents to whom we provide our services/products. We process this data on the estate agent’s behalf for the purpose of performing our contract with them. We use this personal data to send information, web-based tools, and other products on the estate agent’s behalf to the estate agent’s customers. We refer to this data as “Third Party Personal Data”.

We process Third Party Personal Data as a data processor on behalf of our estate agent clients (who will be the data controller in these circumstances). Where we process Third Party Personal Data as a data processor we do so strictly in accordance with our contractual obligations to the relevant data controller (i.e. the estate agent), and in accordance with the legal requirements upon data processors. Note that the lawful basis on which we process Third Party Personal Data (for the purposes of performing our contract with the estate agent) may be different from the lawful basis on which the estate agent processes that personal data (which may be on the basis of consent, or some other basis).

Where we are acting as a data processor, we do not use or engage sub-processors of personal data, without the relevant data controller’s prior authorisation. Furthermore we will, upon the relevant data controller’s direction, either return to them or destroy the Third Party Personal Data we have processed on their behalf, at the end of our contractual relationship with them.

Generally, however, this privacy policy deals with the personal data that you may give to us direct, and in respect of which we are the data controller (rather than the Third Party Personal Data provided to us by our estate agency clients).

Changes to the privacy notice and your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

We reserve the right to make changes to this privacy notice at any time.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

· Identity Data includes first name, last name and title.

· Contact Data includes home address, email address and telephone numbers.

· Financial Data includes bank account and payment card details, and details about payments to and from you.

· Transaction Data includes details of services/products you have purchased or otherwise received from us.

· Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

· Marketing and Profile Data includes your preferences in receiving marketing from us and your communication preferences, your interests, feedback and survey responses.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Please also note that we do not knowingly collect data relating to children.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you or to provide you with services/products you have requested, and you fail to provide that data when requested, we may not be able to perform the contract we have or to provide you with the services/products you have requested from us. In this case, we may have to cancel the contract in question that you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

· Direct interactions. You may give us your data by corresponding with us by post, phone, email or otherwise. This includes for example personal data you provide when you complete a registration form or complete an enquiry form on our website.

· Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources. This includes for example Technical Data from analytics providers such as Google, and Financial and Transaction Data from providers of technical, payment and other services.

· Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns by using cookies, and other similar technologies.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

· Where we need to perform the contract we are about to enter into or have entered into with you.

· Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

· Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To process and deliver any contract you have with us	(a) Identity (b) Contact (c) Transaction (d) Technical (e) Financial	Performance of a contract with you
To recover costs due to us	(a) Identity (b) Contact (c) Transaction (d) Financial	Necessary for our legitimate interests (in respect of recovering monies or debts due to us)
To respond to enquiries or requests from you, and communicate with you in relation to those enquiries or requests	(a) Identity (b) Contact (c) Transaction (d) Marketing and Profile	Necessary for our legitimate interests (response to enquiries or requests)
To manage our relationship with you which will include notifying you about changes to our terms or privacy policy, and to enable you to give feedback or complete a survey	(a) Identity (b) Contact (c) Transaction (d) Marketing and Profile	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and the administration and management of our business, and to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical (e) Transaction	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network, premises and asset security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Marketing and Profile	Necessary for our legitimate interests (to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about services/products that may be of interest to you	(a) Identity (b) Contact (c) Transaction (d) Technical (e) Marketing and Profile	Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data that we process and use on a different lawful basis, or in respect of which you continue to consent to us processing.

We will not share your personal data with any third party for marketing purposes.

Our Website - Cookies

We may use cookies on our website which collect personal data. We may publish a separate Cookie Policy on our website to provide more information about the cookies we use. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Our Website - Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Software & System Providers including but not limited to;

BriefYourMarket, Reapit Software, Sage, Iam-Sold and The Property Collection

Website Hosts and analytics platform providers including but limited to;

The Property Collection, BriefYourMarket and Google Analytics

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

· Service providers who provide services to us, including; (i) IT service providers (in particular for systems maintenance and Cloud database provision); (ii) Bailiffs and debt collection agencies; and (iii) Payment processing service providers.

· Professional advisers including bankers, lawyers, accountants and insurers who provide banking, consultancy, legal, insurance and accounting services.

· HM Revenue & Customs and other authorities who may require reporting of processing activities in certain circumstances.

· Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

We share your personal data within the Rackspace Group (who provide cloud database services). This will involve transferring your data outside the European Economic Area (EEA) to the USA. Rackspace are part of the Privacy Shield programme, which requires them to provide similar protection to personal data shared between Europe and the US.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Please note that by law we have to keep basic information about our customers (including certain Contact, Identity and Transaction Data) for 7 years after they cease being customers, for tax purposes.

We keep personal data relating to suppliers for longer, as it is in both our interests and theirs that they remain on our system.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights